Telnyx Onboarding

onboarding session for Partners covering

• How to login to portal
• How to add additional portal users
• Setup Notifications
• How to order numbers and steps involved
• Where to find support articles- both our support portal and Zoho’s KB
• How to raise tickets (normal Desk procedure)
• Where to find pricing- PRC
• Product overview- SIP, Mobile Data, SMS, Fax, Ai etc

How to Login to Portal

URL: https://portal.telnyx.com/#/login/sign-in

Sign-in with your email and password    (+Verification Code text message or use 2FA Authenticator App)

Select the profile icon top right

Select your company name under Organization

Select Organization and Members

Select Invite Member

Set the Groups to be a part of as Partner Users (must be done)

Select Invite

Select Invitations to view and confirm the Invite has been created

Check the mailbox of the invited email

Accept the Invite

Completed the details and sign-up

Confirm the method required to secure your account

Select Continue

Setup Notifications

Select the profile icon (top right)

Select Account Settings

Select Advanced Features

Select Notifications

Create a New Profile

Create a New Channel

Drop down and select the Profile

Select the Notification Type

Enter the destination

Select New Setting

Select an Event

Select a Profile

Select a Channel

Telnyx – Buying Numbers (Adding Numbers)

https://commsplus.zohodesk.com.au/portal/en/kb/articles/adding-numbers

Telnyx – Requirements (Porting & Ordering)

https://portal.telnyx.com/#/numbers/requirements

Ordering Requirements

Porting Requirements

These documents will have to be uploaded via Telnyx portal with 2 days of buying numbers

Note: When ordering and completing the Compliance

Check back to confirm all has been approved (example of image once the Verify ID has been approved)

https://commsplus.zohodesk.com.au/portal/en/kb/articles/using-claude-ai-to-build

SIP Trunk Setup

https://commsplus.zohodesk.com.au/portal/en/kb/articles/telnyx-creating-sip-trunk

https://commsplus.zohodesk.com.au/portal/en/kb/articles/sip-connection-inbound-outbound-settings

KB article can be found on the Commsplus PRC https://prc.commsplus.com.au

Once logged in, select Support Portal

Confirm you are signed in (top right)

Support Articles can also be found in the Knowledge Base area

Select Wholesale Services

Scroll down to locate Telnyx

You can select More to view additional articles

To raise a support ticket

Access the Commsplus PRC site and login with your credentials

https://prc.commsplus.com.au

Select Support Portal

Confirm you are signed in (top right)

First check the Knowledge Base for any article on your query

If no KB article can be found

Scroll down and submit a ticket

Complete the information and submit the ticket

Product overview

Telynx Services can be found on the PRC portal https://prc.commsplus.com.au

Select Services – Telnyx

Scroll down to view the list of Services and the description

Where to find pricing- PRC

Product overview

Telynx Pricing can be found on the PRC portal https://prc.commsplus.com.au

Select Services – Telnyx

Scroll down to view the Sales and Marketing documents

Locate and download the Telnyx Services Pricing PDF