Configure Telnyx AI Asssitant as SIP Extension on NEC UB

Telnyx Guide

https://support.telnyx.com/en/articles/14805261-how-to-configure-sip-attach-using-a-uac-connection

Create SIP Connection

In Telnyx select Voice Suite – SIP Trunking

Select Create SIP Connection

Select UAC (User Agent Client)

Select Create

Right Click on Dashboard and open in a new browser tab

Select AI Suite

Select Assistants

Copy the ID of the AI assistant

Paste the ID of the AI assistant into the Internal SIP URI

Prefix it with a reference name (this doesn’t need to match the AI Assistant name, but we recommend doing so)

Add to the end

.sip.telnyx.com 

In our example we have entered: 

necpbx@assistant-5bd9daae-8711-4c57-b3c1-47fae917b731.sip.telnyx.com

The Username and Password doesn’t require changing in this section

Configure the External UAC settings to register to your NEC (see below)

Select Next

Example of Extension created in NEC

Select Users

Select Create User

Complete the programming to create the User

Example of Device created in NEC (which provides credentials)

Select Devices

Select Add Device

Select Set up your own device 

Complete the Info (example below)

Select Set Up Device

Select the Device Name from the List

Select Get Credentials

Configuration

Confirm Status is Active

Select Next

Inbound

Set Channel Limit as required

Select Next

Outbound

Select a Voice Profile (if no profile has been created (see below)

Set Localization Country as Australia

Set Channel Limit required

Select Next

Numbers

Select a number to assign (this will be used for outgoing calls)

Select Complete

Select View My Connection (to review and make changes if required)

Voice Profile

Right Click on Dashboard and open in a new browser tab

Select Voice – Outbound Voice

Select Create Profile

Complete the required configuration

• Name
• Allow Destinations
• Configuration (remember to select a Billing Group and set the Channel Limit as required)

Once completed, return to the SIP Trunk Tab and assign the Profile

Whitelisting Telnyx on NEC

You may need to whitelist the below on the NEC to allow the SIP connection from Telnyx to reach the NEC

Domain:    Sip.telnyx.com

IP:        192.76.120.10    (sip.telnyx.com Primary IP)

IP:        64.16.250.10    (sip.telnyx.com Secondary IP)

Confirm Registration

In NEC Quality 

Check and confirm the Online Status of the Extension

Testing

Make an inbound call to the extension internally from another phone on the NEC

Confirm that Telnyx answers the call (in this scenario the AI Assistant is answering)

View Records

In Telnyx select Reporting

Detailed Records

Set the filter required

Select Detailed Reports

Select Generate Detailed Reports

Download Report

Open the report in excel to view the call