Auto Attendant – Basic Dial Options

Abstract:

Customer requires inbound calls to go through Auto attendant dial options 

VRS

Service limitations:

System is listening for DTMF tone for the full duration of the greeting + during the silence after the greeting. Silence timer ( Default 25-07-01 )

Dial options can only dial valid extension numbers, this includes Physical and Virtual.

Time outs can only go to one ring group, irrespective of what greeting is being played, IRG 0 ( hang up ) is valid . ( this is resolved in SV9100 CP20 PRG 25-18 )

Ring back tone can only be played to the caller after dialling an option, or time out has occurred. ( No MoH )

Programming:

Calls can be directed to Auto Attendant in one of 2 ways:

Specify the AA greeting with :

OR;

Notice no target , it skips directly to 501 ( VRS 01 )

Record your greeting:

Dial 616 , 7 , 001 from the first extension

Or:

Upload greeting using UA login

Directing calls to extension

In the following example , dial option:

1 will wait for you to dial 2 more digits & go direct to the extension

2 will terminate direct to extension 102

3 will terminate direct to extension 103

4 will loop back to the VRS 001 greeting, it is good practice to loop all un used dial options.

Multiple Extensions on a dial option we must use VE’s & those VE’s then appear on handsets:

PRG 11-04 Create some VE’s

PRG 20-09-07 Ensure VE’s allow a second call:

PRG 15-07 Program VE’s on unused Keys ( the keys don’t have to physically exist  )

PRG 15-09 Now they need to be ring assigned , ( web pro only shows one key per phone per mode at a time )

PRG 15-11 , If delay ring is required you now need to program the “Ringing” key as a “delay ringing” key

Note . You cannot send a call from VRS to a IRG entirely - this makes ringing SIP extensions problematical as VE cannot ring on the SIP/Ananlogue extension