Audio files to be uploaded to the PBX must meet the following requirements:

Options	Requirement
File Name	CANNOT contain special characters.
File Size	Up to 8 MB.
File Format	.wav, .mp3, or .gsm.                  - PCM, 8Khz, 16bit, 128kbps               - A-law (g.711), 8Khz, 8bit, 64kbps               - u-law (g.711), 8Khz, 8bit, 64kbps

Record a voicemail greeting from a phone

Upload an extension voicemail greeting

1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
2. Click Voicemail tab.
3. In the Voicemail Greeting section, click Greeting Management.
4. In the pop-up window, click Upload.
5. Select an audio file to upload.

   You can view and manage the greeting in Greeting Management.

Record an extension voicemail greeting from a phone

1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
2. Click Voicemail tab.
3. In Voicemail Greeting section, click Greeting Management.
4. In the pop-up window, click Record New Greeting tab.
5. In the Audio File Name field, enter a name to help you identify it.
6. In the Extension drop-down list, select an extension to record a greeting.
7. Click Save.

   The system places a call to the selected extension.

8. Answer the call, and record greeting on the phone.

   Press # key or hang up after recording greeting, you can view and manage the greeting in Greeting Management tab.
   

Group Voicemail

Record or upload voicemail greetings for a group voicemail

Upload a group voicemail greeting

1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
2. In the Group Voicemail Greeting section, click Greeting Management.
3. In the pop-up window, click Upload.
4. Select an audio file to upload.

   You can view and manage the greeting in Greeting Management.

Record a group voicemail greeting from phone

1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
2. In Group Voicemail Greeting section, click Greeting Management.
3. In the pop-up window, click Record New Greeting tab.
4. In the Audio File Name field, enter a name to help you identify it.
5. In the Extension drop-down list, select an extension to record a greeting.
6. Click Save.

   The system places a call to the selected extension.

7. Answer the call, and record greeting on the phone.

   Press # key or hang up after recording greeting, you can view and manage the greeting in Greeting Management tab.
   

Queue Voicemail

1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail.
2. Click Add.
3. Under General tab, complete the general settings:
   1. In the Basic section, configure the following settings
      

Option	Description
Type	Select Queue.
Queue	Select a queue.
Number	The Group Voicemail number is the queue number, and is not editable.
Name	The Group Voicemail name is the queue name, and is not editable.
Mode	Select the mode to handle received voicemail messages.  - Shared by Members: The voicemail messages are saved in the group mailbox, and are shared by all members. Any members can manage the group voicemail messages.  - Broadcast to Members: The voicemail messages are not stored in the group mailbox. Instead, the system broadcasts (copies and forwards) the voicemail messages to the individual mailboxes of all the members.
Voicemail PIN Authentication	Enable or disable voicemail PIN authentication.
Voicemail Access PIN	If enable voicemail PIN authentication, enter a desired access PIN number.
Disallow Voicemail Messages	Optional. Enabling this option to restrict callers from leaving voicemail messages. The system will play voicemail greeting to the caller, and then hang up the call directly.
Play Date and Time	Optional. Play the date and time that the message was received before a voicemail message is played.
Play Caller ID	Optional. Play the caller ID information before a voicemail message is played.
Play Message Duration	Optional. Play the duration of the message before a voicemail message is played.
Custom Prompt Language	Optional. Enable this option and set the language of voicemail prompts heard by callers when they access the group voicemail. NOTE: The available languages are synchronized from System Prompt (Path: PBX Settings > Voice Prompt > System Prompt). If the group voicemail has set up a custom greeting, the custom greeting will be played to callers instead. In this case, the language setting will be ignored

1. In the Basic section, configure the above settings.
2. In the Members section, all the agents of the queue are selected, and the members are not editable.
   
3. In the Group Voicemail Greeting section, select a voicemail greeting. You can also click Greeting Management to customize a greeting or mange your custom greetings.
   

4. Under Voicemail Announcement tab, set up call alerts for new voicemail messages in the group voicemail.

5. Click Save and Apply.