Manufacturer Direct Online Warranty Claim Process - Poly

Manufacturer Direct Online Warranty Claim Process - Poly


Manufacturer Direct Online Warranty Claim Process – Poly ver. FEB 2024

The quickest way to receive a replacement headset, is to lodge a warranty claim, and request an advanced replacement direct with HP support.

Browse to Poly product warranty registration website: https://support.hp.com

Create an account and register the device, then submit warranty claim. Replacement is usually dispatched within 2-4 days, you will need to return the faulty unit back to HP, they will send email with return details.

Click the sign in Icon at top of web page, if you don't have a login create one

Screenshot: HP support website account creation page

Screenshot: HP support welcome page – login required, login with you new credentials

Screenshot: HP support page – Register Your Product following ”Poly Support” near page bottom selection link


Screenshot: Poly product registration page – Enter your product serial number

Whilst you're there you may as well register any other Plantronics products that you have,  just repeat the process.


Once you have registered your product

Screenshot: My dashboard page showing registered product – Warranty status is shown for each item
Click item to Submit a Claim


Screenshot: Submit a Claim by select “Active” link under warranty


Screenshot: Coverage details page continue with “View contact options”


Screenshot: Contact option page continue with “Product Exchange”



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