Manufacturer Direct Online Warranty Claim Process – EPOS ver. FEB 2024

The quickest way to receive a replacement headset, is to lodge a warranty claim with the authorised service agent, Auroz.

Browse to Auroz EPOS product warranty registration website: https://forms.auroz.com.au/epos-warranty-claim/

Screenshot: EPOS Sennheiser Warranty Claim Form website – Select claim as End User

Screenshot: EPOS Warranty Claim Step 2 - Proof Of Purchase information request, please take a screenshot or a photo in jpg format ready to be uploaded.

Screenshot: EPOS Warranty Claim Step 3 – Let Auroz know if troubleshooting has been performed with EPOS manufacturer support. https://www.eposaudio.com/en/au/support

EPOS support phone number: +61 7 4410 3360

Hours: 10:00 - 13:00

Screenshot: EPOS Warranty Claim Step 3 - If troubleshooting has been performed with EPOS, please complete the form for reference.

Screenshot: EPOS Warranty Claim Step 4 – Enter your product model, serial number & fault details

Screenshot: EPOS Warranty Claim Step 5 – Enter Contact and Delivery Details

You will receive warranty claim confirmation emails and further instructions for return.