Manufacturer Direct Online Warranty Claim Process – Yealink ver. FEB 2024

The quickest way to receive a replacement headset, is to lodge a warranty claim, and request the warranty replacement directly with Yealink support.

Browse to Yealink product warranty registration website: https://ams.yealink.com

Create an account and register the device. Even when there is no issue with the product received brand new. This process will enable product owner to obtain warranty replacement faster when the device becomes faulty within warranty period.

Replacement is usually dispatched within 2-4 days depending on stock availability. The faulty unit will need to be returned to Yealink, they will communicate via the online support ticketing system for instructions.

Click the human portrait icon at the top right of web page, if you don’t have a login, register one to continue.

Screenshot: Yealink AMS website account creation page

Screenshot: Yealink Warranty Claim Page – login required, login with the new account created.

Screenshot: Yealink support ticket page – Register Your Product follow link on top right

Screenshot: Yealink product registration page – Enter your product serial number

Whilst you’re there you can register all Yealink products purchased and they will be shown on your account dashboard for future warranty claim.

Screenshot: Warranty Claim page showing registered product – The page shows all registered products and if the product is still under warranty. Click Submit a Claim with the product that as gone faulty.

Screenshot: Submit a Claim page by answering all online form questions

Screenshot: Submit a Claim page continue with detail description and attach photo