Returns Process and Policy
Warranty and actioning Order errors for equipment sourced through CommsPlus Distribution.
Return can be requested either via:
Link on Webstore
Or
https://prc.commsplus-distribution.com.au/admin/forms/returns/
(You’ll need to be logged in to your PRC account)
The Return Authority Form provides a selection of Claim Types:
      • Faulty item in warranty-This is for standard warranty claims for Panasonic/Avaya PBX/Comms
products only
• Dead on Arrival (DOA)-For the above faulty items that fail at, or within 14 days of installation
• Goods ordered in error-For an item mistakenly ordered from CommsPlus
• Goods supplied in error-For an item incorrectly supplied by CommsPlus

Warranty, damaged goods and DOA:
Generally, for Warranty and DOA claims, you would first place a call to Commsplus Support (03 9872
2980) or send an e-mail to to CommsPlus Technical Support (helpdesk@commsplus.com.au) to
verify that a fault exists.
Then enter the appropriate information on the Ra Form (following the instructions provided).
Note that Proof of Purchase will be required for completion of the claim and there is an option to
allow you to upload a copy of your invoice.
Any damaged goods claim, must include photographs of the damaged goods and packaging. The
claim will then be checked and processed. You will receive acknowledgement of the claim by e-mail,
including an RA number. The faulty item (marked with the RA number) should then be shipped to:
Returns
CommsPlus Distribution Pty Ltd
Unit 19, 114 Merrindale Drive
Croydon VIC 3136

For normal Warranty claims, the replacement item will be shipped upon assessment of the faulty
unit.
Returned items are tested by our support team, if a item is found to not be defective, the item will
be shipped back to reseller, and a fee for testing may be charged at our discretion. Testing fees are:
for headsets, handsets, and peripherals $50ex, for PBX hardware $100ex.
Its important that resellers contact our support desk before RA is raised to determine fault is with
item.
However, for DOA claims (items that are found to be faulty prior to, or within 14 days after order, the
replacement unit will usually be shipped when the claim is received for processing.

OTHER RETURNS- Goods supplied or ordered in error:
For other Return requests, such as goods supplied/ordered in error, there’s no need to call CP-D
Technical Support, as the equipment is not faulty. However, in these cases, it may be wise to place a
call (03 9872 2999) or send an e-mail (orders@commsplus.com.au) to the CommsPlus Orders Desk
for alternative clarification/rectification. Then simply select the appropriate claim type and enter the
required details, as for faulty items.
Once you receive an RA number, the goods should then be returned (along with the RA number) to:
Returns
CommsPlus Distribution
UNIT 19, 114 MERRINDALE DRIVE
CROYDON, VIC 3136

The replacement item or a credit will be issued upon receipt of the goods into our warehouse.
Please note:
Acceptance of returns is at the discretion of Commsplus Distribution.
All items must be returned in its original unsoiled, unopened packaging and include any original
documentation.
We may charge at our discretion a re-stocking fee of the greater of $50 or 25% If the product is
deemed not in its original condition or not sellable ‘as new’, then we may at our discretion refuse the
return. We will not accept any accessories, consumables or batteries that have been opened.
Claim must be made within 7 days of delivery of goods.
Each item being returned requires a separate RA Claim and RA Number.
Under no circumstances should items be returned without first obtaining an RA Number
Return of goods that were ordered as a special order, special pricing, or promo, will be at our
discretion.
Unless otherwise agreed in writing, you must pay all costs associated with the return of any Goods
(either to us or from us to you or any third party) including freight, insurance, handling, and other
charges.


Any software, licencing, hosting, or subscription fees are not returnable, and or may incur early
termination fees. Please refer to product offering.