Avaya Call Reporting – Checking Call Recording

Add a new rule 

Select the Agent/Users that require call recording

Make a call from one of the users setup for call recording

In the ACR Recording Monitor / View Active Recordings

You should see the call been recorded

If you don’t see the call been recorded, check the Don’t Record tab to see if the call is there, if so then check the Recording Rules are correct and try again

On the ACR Server, use an SFTP application to browse to the folder structure (Linux)

Browse to the folder /var/lib/avaya_call_reporting/recording library/live

You should see the file been created for the recorded call in realtime

If you refresh the size increases

Once the call has ended, it can take 5 minutes for the file to be moved

Now the folder /var/lib/avaya_call_reporting/recording library/live will be empty

Browse to the folder /var/lib/avaya_call_reporting/recording library/0/0/0

The recorded call should now be present in here

In ACR 

Open Cradle to Grave

Navigate to the date of the recorded call

You should see the call recording icon next to the call

You should be able to play the recording back through the browser

If you have issues

Check the IP Office and ACR are set to the same timezone

In ACR, select System Settings, Advanced Settings

Confirm the Server Country Code and Server Timezone are correct

Enter the command sudo date, to confirm the date and time

Then enter command sudo date

Reboot the ACR server

Test the call recording again

If you still have issues

The next step is to upgrade the ACR to the latest version and test again