Avaya Call Reporting ACR Allow Manual Call Recording & Pause Permissions Via ACR Agent Dashboard CommsPlus
Avaya Call Reporting (ACR) Allow Manual Call Recording & Pause Permissions Via ACR Agent Dashboard
Tick the User who require the permission
Select OK
Select OK
Select Admin (System), System Settings
Select Advanced Settings
Open Avaya Call Reporting Agent Dashboard and select the agent/user from the drop down.
Enter the Password (default is extension number), Select OK
The Pause and Record button will now be available on the screen to use manually on calls
To download ACR Dashboard
Browse to the URL of the ACR
(Replace domain with the domain of the ACR or use the IP address)
Select Windows (to download for Windows)
Run the download to extract and install.
When prompted, select Agent Desktop.
When prompted, enter the http://domain:9080/
(Replace domain with the domain of the ACR or use the IP address)
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