Avaya Call Reporting (ACR) Restart the Services or Server via SSH Access CommsPlus

Avaya Call Reporting (ACR) Restart the Services or Server via SSH Access CommsPlus

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Avaya Call Reporting (ACR) Restart the Services or Server via SSH Access



In this example, we will use Putty as the application to access the ACR Linux Server


Select Connection, SSH, Auth, Credentials

You will need to import the Private Key file for Authentication (if required, example, a hosted server)

Browse and select the Private Key file.



Select Session

Enter the IP address of the ACR server (leave as port 22 and SSH)

Select Open


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Login as:    ubuntu


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Accept any certificate key warnings.

Use the below commands as required.


To reboot the server        sudo reboot


Note, the Multimedia service could be running on a separate server (you will need to access that server via putty to run commands for that service)


ChronicallServer Service (Xima Chroincall Reporting/ACR Reporting) Commands

Show Status of the Service    sudo service ChronicallServer status

Stop the Service        sudo service ChronicallServer stop

Start the Service        sudo service ChronicallServer start

Restart the Service        sudo service ChronicallServer restart


ChronicallRecordingLibrary Service (ACR Recording) Commands

Show Status of the Service    sudo service ChronicallRecordingLibrary status

Stop the Service        sudo service ChronicallRecordingLibrary stop

Start the Service        sudo service ChronicallRecordingLibrary start

Restart the Service        sudo service ChronicallRecordingLibrary restart


ChronicallMultimedia Service (ACR Multimedia) Commands

Show Status of the Service    sudo service ChronicallMultimedia status

Stop the Service        sudo service ChronicallMultimedia stop

Start the Service        sudo service ChronicallMultimedia start




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