Yeastar - Holiday Call Flow

Yeastar - Holiday Call Flow

Holiday Call Flow

This topic describes how to create holidays for a specific time zone by date, week, and month.

Create a holiday by date

Creating a holiday by date.

Example:

Christmas and boxing day fall on the same dates each year 25th and 26th December

Configuration

  1. Log in to PBX web portal, go to Call Control > Business Hours and Holidays, then click the desired time zone. i.e. Default Time Zone, Business Hours etc...
  2. On the Holidays page, click Add, then complete the following holiday settings.
      1. In the Basic / Name section, enter Christmas Holidays
      2. In the Type section, set the type, date, and prompt of the holiday.

  1. Holiday Type: Select By Date.
  2. Date: Select the holiday start date and end date.
  3. Prompt: Optional. Select an existing prompt or click Upload to upload a prompt
   3. Click Save and Apply

Info
  • Prompts in the drop-down list are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
  • To play the prompt to callers when they call to the PBX during holidays, you need to enable Play Holiday Prompt During Holidays (Path: Call Control > Inbound Route > Default Destination > Play Holiday Prompt During Holidays) for the time-based inbound route.

Using the holiday type you can also set a holiday by day, week and monthly.




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