Configure Telnyx AI Asssitant as SIP Extension on Avaya PBX

Telnyx Guide

https://support.telnyx.com/en/articles/14805261-how-to-configure-sip-attach-using-a-uac-connection

Create SIP Connection

In Telnyx select Voice Suite – SIP Trunking

Select Create SIP Connection

Enter a Name

Select UAC (User Agent Client)

Select Create

Right Click on Dashboard and open in a new browser tab

Select AI Suite

Select Assistants

Copy the ID of the AI assistant

Return to the SIP Connection tab in the browser

Paste the ID of the AI assistant into the Internal SIP URI

Prefix it with a reference name (this doesn’t need to match the AI Assistant name, but we recommend doing so)

Add to the end

.sip.telnyx.com 

In our example we have entered: 

avayapbx@assistant-9fd5f402-25f9-40b0-82d2-be6de04051aa.sip.telnyx.com

The Username and Password doesn’t require changing in this section

Configure the External UAC settings to register to your Avaya (SIP Extension)

Example of User in Avaya (note you will require a 3rd Party SIP Extension License and the User set to Enable Remote Worker

Example of SIP Extension in Avaya (note Phone Password should match Password in Telnyx UAC SIP)

Select Next

Configuration

Confirm Status is Active

Select Next

Inbound

Set Channel Limit as required

Select Next

Outbound

Select a Voice Profile (if no profile has been created (see below)

Set Localization Country as Australia

Set Channel Limit required

Select Next

Numbers

Select a number to assign (this will be used for outgoing calls)

Select Complete

Select View My Connection (to review and make changes if required)

Voice Profile

Right Click on Dashboard and open in a new browser tab

Select Voice – Outbound Voice

Select Create Profile

Complete the required configuration

• Name
• Allow Destinations
• Configuration (remember to select a Billing Group and set the Channel Limit as required)

Once completed, return to the SIP Trunk Tab and assign the Profile

Whitelisting Telnyx on Router

You will need to allow remote registration from Telnyx addresses below

This means allowing the SIP Port and RTP traffic through the firewall where the IPO is located

As we are using TCP and port 5060, it is not recommended to open this port, instead allow the Telnyx IP address

Domain:    Sip.telnyx.com

IP:        192.76.120.10    (sip.telnyx.com Primary IP)

IP:        64.16.250.10    (sip.telnyx.com Secondary IP)

Note when we have registered, we see it as 192.76.120.14 (recommended to also allow this IP address)

If registration fails and System Status is showing the extension as Blacklisted

In Avaya IPO

System – VoIP – Access Control Lists

Add the IP address in the IP Whitelist (that is trying to register

Change the Allow SIP User Agents to Allow All

TLS Registration

If using a public certificate, you can register the Telnyx UAC with TLS instead of TCP

We recommend you change the TLS port in the Avaya

In the Telnyx UAC connection add the port to the end of the Proxy address and set the Transport to TLS

In the firewall, you would need to allow the TLS port (plus the RTP voice traffic range) to the Avaya

Confirm Registration

In Avaya System Status

Check and confirm the Online Status of the Extension

Testing

Make an inbound call to the extension internally from another phone on the Avaya

Confirm that Telnyx answers the call (in this scenario the AI Assistant is answering)

View Records

In Telnyx select Reporting

Detailed Records

Set the filter required

Select Detailed Reports

Select Generate Detailed Reports

Download Report

Open the report in excel to view the call

AI Assistant Programming

In the AI Assistant, if you need the call to be transferred back to another extension on the PBX

You need to use the SIP Subdomain of the UAC Settings of the SIP Trunk created

Example below: SIP Subdomain is thjev6h8fanm.sip.telnyx.com

In the Transfer Number we have used sip:extn@thjev6h8fanm.sip.telnyx.com

Where extn is replaced with the extension number of the destination on the PBX

Example of Transfer Tool