Avaya IX Workplace Softphone Requirements and Setup Procedure

Avaya Phone System minimum version 11 required

Power User License required for each user who wants to use the IX Workplace Softphone

IX Workplace Softphone can be installed on Windows, Apple Mac, Android, Apple iPhone

(Requirements for supported devices change with each release. Always download the latest official Avaya document for the IX Workplace softphone to confirm the supported devices)

Setup Requirements

Domain Name: Example: companyname.com.au or Static Public IP Address

FQDN: Example: avaya.companyname.com.au or Static Public IP Address

Public IP Address:

Avaya Phone System Local IP Address:

Avaya Phone System Local IP Mask:

Avaya Phone System Local IP Default Gateway:

Network DNS Primary:

Network DNS Secondary:

The Domain Name and FQDN provided will need to resolve to the public IP address of the network the Avaya phone system is connected to (f the Domain Name resolves to a different public IP address then use the FQDN in the Avaya phone system programming for both the Domain and FQDN

Port Forwarding Requirements

The router on the network the Avaya phone system is connected to (which the public IP address routes to) will need the below port forwarding to the local IP address of the Avaya phone system if the softphone will be used externally

443 TCP (presence) (you can opt to not use port 443 and instead use port 8411 or 411 for presence, this is sometimes required if port 443 has been used by other software)

8411 TCP (unsecure access to IPO – example http://avaya.companyname.com.au:8411/46xxsettings.txt)

411 TCP (secure access to IPO - – example https://avaya.companyname.com.au:411/46xxsettings.txt)

5060 TCP (registration - use if not implementing certificates) 

5061 TCP (registration - use if implementing certificates)

40750 through to 50750 UDP (this should match the RTP port range programmed in the IPO)

DNS record and NAT Loopback Requirements

If the IX Workplace softphone will be connected on the same internal network as the Avaya phone system

Then an internal DNS record to resolve the FQDN to the local IP address of the Avaya phone system is required

This is to prevent the IX Workplace app resolving the FQDN to the public IP address and so routing traffic out to the internet which then routes back to the customers network and causes issues with no voice 

(This is known as hair-pinning)

Document: Avaya IX Workplace Softphone Setup_CommsPlus.pdf

If using public IP address only (no Domain or FQDN)

Then NAT Loopback on the network will be required, to allow the softphone to route to the local IP of the Avaya phone system when on the internal network (to prevent hair-pinning)

Once you have the details above confirmed and completed by the customer/IT

PING Test to FQDN (if used)

PING the FQDN avaya.companyname.com.au from an external location (example 4G) and confirm it resolves to the public IP

PING the FQDN avaya.companyname.com.au from an internal network and confirm it resolves to the local IP of the Avaya phone system

Program the Avaya phone system with the settings and reboot as per the appropriate document

Testing Access without Certificates

Test from IX Workplace softphone using the URL below if using TCP and not TLS (and certificates)

Confirm you reach the 46xxsettings page of the Avaya phone system on the internal network

Example: http://avaya.companyname.com.au:8411/46xxsettings.txt (if using FQDN)

Example: http://PublicIPAddress:8411/46xxsettings.txt

Example: http://AvayaLocalIPAddress:8411/46xxsettings.txt

Confirm you reach the 46xxsettings page of the Avaya phone system on an external network (example 4G)

Example: http://avaya.companyname.com.au:8411/46xxsettings.txt (if using FQDN)

Example: http://PublicIPAddress:8411/46xxsettings.txt

Testing Access with Certificates

Test from IX Workplace softphone using the URL below if using TLS (and certificates)

Remember to install the certificates on the PC or Mobile you are testing from before testing the below URL to confirm the certificate is installed correctly and that no certificate errors are displayed when accessing the URL’s

Confirm you reach the 46xxsettings page of the Avaya phone system on the internal network

Example: https://avaya.companyname.com.au:411/46xxsettings.txt (if using FQDN)

Example: https://PublicIPaddress:411/46xxsettings.txt

Example: https://AvayaLocalIPAddress:411/46xxsettings.txt

 

Confirm you reach the 46xxsettings page of the Avaya phone system on an external network (example 4G)

Example: https://avaya.companyname.com.au:411/46xxsettings.txt (if using FQDN)

Example: https://PublicIPAddress:411/46xxsettings.txt

Avaya Spaces

If the customer would like to use their email address to login to IX Workplace softphone and require chat functionality via Avaya Spaces

Then an Avaya Spaces account will need to be required

Assist the customer with setup of Avaya Spaces

IX Workplace Install and Testing

Install IX Workplace (and certificate if been used) with the customer and login, test and confirm working

Provide the customer with the software and certificate and instructions on how to install, login and use the software