Avaya IX Workplace Softphone Requirements and Setup Procedure

Avaya Phone System minimum version 11 required.

The IPO will also require the below license(s) depending on the model and license type.

IP500v2 (with PLDS Licensing): 1x Essential Edition and 1x Preferred Edition License

Plus, a Power User License required for each user using IX Workplace Softphone on Mobile and PC

IPOSE (with PLDS Licensing): 1x IPO Server Edition License

Plus, a Power User License required for each user using IX Workplace Softphone on Mobile and PC

Subscription Licensed Systems

A UC User License required for each user who wants to use the IX Workplace Softphone

IX Workplace Softphone can be installed on Windows, Apple Mac, Android, Apple iPhone.

(Requirements for supported devices change with each release. Always download the latest official Avaya document for the IX Workplace softphone to confirm the supported devices)

Refer to the guide on the CommsPlus PRC for setup.

Avaya IX Workplace Softphone Setup for Avaya IP Office 500v2 - Using Domain, FQDN and TLS with Certificates.pdf

Setup Requirements

Domain Name: Example: companyname.com.au or Static Public IP Address

FQDN: Example: avaya.companyname.com.au or Static Public IP Address

Public IP Address:

Avaya Phone System Local IP Address:

Avaya Phone System Local IP Mask:

Avaya Phone System Local IP Default Gateway:

Network DNS Primary:

Network DNS Secondary:

The Domain Name and FQDN provided will need to resolve to the public IP address of the network the Avaya phone system is connected to (f the Domain Name resolves to a different public IP address then use the FQDN in the Avaya phone system programming for both the Domain and FQDN

Port Forwarding Requirements

The router on the network the Avaya phone system is connected to (which the public IP address routes to) will need the below port forwarding to the local IP address of the Avaya phone system if the softphone will be used externally.

411 TCP (secure access to IPO - – example https://avaya.companyname.com.au:411/46xxsettings.txt)

5061 TCP (secure TLS SIP registration of the app

NOTE: It is recommended to change this port in the Avaya IPO from the common/default port 5061 to another available port, for example 15063 and port forward the new port instead of the common 5061

40750 through to 50750 UDP (If programming on IPOSE) 

or

46750 through to 50750 UDP (if programming on an IP500v2)

DNS record and NAT Loopback Requirements

If the IX Workplace softphone will be connected on the same internal network as the Avaya phone system

Then an internal DNS record to resolve the FQDN to the local IP address of the Avaya phone system is required

Depending on the router, you can either enable NAT Loopback or you will need to add a DNS A record to resolve the FQDN to the local IP address.

This is to prevent the IX Workplace app resolving the FQDN to the public IP address and so routing traffic out to the internet which then routes back to the customers network and causes issues with no voice.

(This is known as hair-pinning)

Once you have the details above confirmed and completed by the customer/IT

PING Test to FQDN (if used)

PING the FQDN avaya.companyname.com.au from an external location (example 4G) and confirm it resolves to the public IP.

PING the FQDN avaya.companyname.com.au from an internal network and confirm it resolves to the local IP of the Avaya phone system.

Program the Avaya phone system with the settings and reboot as per the appropriate document

Testing Access with TLS Certificates

Test from IX Workplace softphone using the URL below.

Remember to install the certificates on the PC or Mobile you are testing from before testing the below URL to confirm the certificate is installed correctly and that no certificate errors are displayed when accessing the URL.

Confirm you reach the 46xxsettings page of the Avaya phone system on the internal network.

Example: https://avaya.companyname.com.au:411/46xxsettings.txt 

 

Confirm you reach the 46xxsettings page of the Avaya phone system on an external network (example 4G)

Example: https://avaya.companyname.com.au:411/46xxsettings.txt (if using FQDN)

Avaya Spaces

If the customer would like to use their email address to login to IX Workplace softphone and require chat functionality via Avaya Spaces

Then an Avaya Spaces account will need to be required

Assist the customer with setup of Avaya Spaces

Refer to the guide on the CommsPlus PRC for Setup

Avaya Spaces Setup.pdf

IX Workplace Install and Testing

Install IX Workplace with the customer and login, test and confirm working.

Provide the customer with the software and certificate and instructions on how to install, login and use the software.