Avaya IPO Register 9600 IP H323 Phone

Access the system using Avaya IPO Manager

Select System

Confirm Phone File Server Type is Memory Card (or Disk if using an IPOSE)

Confirm Use Preferred Phone Ports is enabled

Select System, LAN, VoIP

Enable H323 Gatekeeper

The phone registers using port 1719 on the local network

Remote Phone

If the H323 phones is remote

Enable H323 Remote Extn Enable

The H323 phones use port 1720 TCP and 8411 TCP to reach the system and register

It also uses the RTP Port range set in the LAN VoIP tab

Ports to open on firewall/router and forward to the Avaya IPO LAN

8411 TCP

411 TCP

1720 TCP

45750-50750 UDP (40750-50750 UDP if IPOSE) note this port range is the default one, check in LAN, VoIP to confirm if this has been modified and adjust the port forwarding to match

Select System, LAN, Network Topology

Set the Firewall/NAT Type as One-To-One NAT

Set the Public IP Address to match the IP address of the internet connection the Avaya IPO is connected to

Select Extensions

Create a H323 Extension

Extension ID can be left as it is

Set the Base Extension as the User Extension

Set the Phone Password to the required login code

In VoIP tab untick Allow Direct Media Path

Select Users

Create a User with the same extension number as the H323 Extension you have created

In Telephony set the Supervisor Login to match the Phone Password set in the H323 Extension

Select License and confirm you have Avaya IP Endpoint Licenses available

If using Subscription, you will need a Telephony User license or greater

Save the configuration, Select File, Save Configuration

Avaya IPO Security Settings

Access Security Settings

Select File, Advanced, Security Settings

Select Services and set the HTTP service security level to Unsecure + Secure

(this is to allow the 9600 H323 phone to register to the system via TCP)

Select File, Save Security Settings

Register the 9600 H323 phone to the Avaya IPO

On the phone, select MUTE CRAFT (27238) # to access the Administration Menu

Scroll down and select CLEAR, select Clear to confirm procedure and factory reset phone

The phone will reboot

When prompted on the screen press * to program

Enter the code CRAFT (27238) #

Scroll down and select ADDR

Set the Call Server, HTTP Server and HTTPS server as the IP address of the Avaya IPO LAN

NOTE: if the phone is registering remotely enter the public IP address set in the Network Topology (this is the public IP address of the internet connection the Avaya IPO is connected to)

Select Back, select Exit

The phone will reboot

This time do not select * to program when prompted, instead leave the phone to obtain DHCP from the network, it will then connect to the system and request the login details

Enter the Extension and Enter/OK

Enter the Login code (phone password) and Enter/OK

Confirm Registration

The phone will register as the extension

Check System Status to confirm the phone is registered

Upgrading 9600 Phone

To upgrade the 9600 Phone, follow the guide on the link below

https://commsplus.zohodesk.com.au/portal/en/kb/articles/avaya-9600-series-h323-upgrade-firmware-commsplus

Troubleshooting

If registering via TCP locally confirm you can browse to both files below using the Avaya LAN IP

46xxsettings file

Example: http://AvayaLANIP:8411/46xxsettings.txt

96x1Supgrade.txt file

Example: http://AvayaLANIP:8411/96x1Hupgrade.txt

If registering via TCP remotely confirm you can browse to both files below using the Public IP of the Avaya IPO (do this from a laptop on the same remote network as the phone)

46xxsettings file

Example: http://PublicIP:8411/46xxsettings.txt

96x1Supgrade.txt file

Example: http://PublicIP:8411/96x1Hupgrade.txt

If you cannot browse to the files, check that the port 8411 is open on the router