Avaya 9600 Series (H323) Upgrade Firmware

Confirm the current Firmware Version of the extension

Access IPO security settings

Select Services, HTTP

Set the Service Security Level to Unsecure + Secure

Select OK

Select File, Save Security Settings

Download the 9600 Series Firmware

This can be found the Avaya Support site

https://download.avaya.com/tsoweb/J100/03042024/96x1-IPT-H323-R6_8_5_5-011724.zip

Or via the Commsplus Share Point

https://commsplus.zohodesk.com.au/portal/en/kb/articles/avaya-software-downloads-commsplus

Extract the zip file once downloaded

Access IPO Embedded File Management

(Manager, select File, Advanced, Embedded File Management and login to the IPO)

Browse to the Primary folder 

Example below on both an IPOSE and IP500v2

Browse to the unzipped folder and select all files and select Open

If prompted, select Yes to All to replace all existing files with new files

The files will be uploaded to the Primary folder

When all files have been uploaded select Close

Check the Primary folder for the files to confirm they are in there

Browse to the 96x1Hupgrade.txt via your browser

Example: https://54.79.151.247/96x1Hupgrade.txt

Check in the file and confirm it lists the new firmware for the relevant model handset

When the phone is restarted it will contact the IPO and read this text file

Example below shows the firmware for the 9608 to download is 6_8_5_5_1

Open Monitor application and connect to the IPO

Select Filters, Trace Options. Select Clear All.

Enable the below (you can right click and set a colour on different filters)

In System Status, select the H323 Extension and select Restart

In IPO Monitor 

You will see the 9600 H323 phone request the 96x1Hupgrade.txt file via HTTP

You will see the IP address of the phone start to upgrade via HTTP

Once the upgrade is complete, the phone will register to the IPO and will be visible again in System Status

Select the extension and confirm the firmware has upgraded