Avaya IP500v2 Embedded Voicemail Not Running - Delete Voicemails & Greetings

Avaya IP Office 500v2 Embedded Voicemail stores the Voicemail files on the System SD card.

If there are too many of these files on the SD card, the Embedded Voicemail can stop running or be affected

Examples include

4. unable to leave voicemails
5. only allowed to leave short voicemails
6. unable to access the voicemails
7. unable to record greetings

Open System Status and connected to the IP500v2 system

System Status requires Java to be installed on the PC for it to work

To access System Status, in IPO Manager select File, Advanced, System Status

Confirm the IP address is correct and enter the Username and Password to Logon

Select Voicemail from the configuration tree on the left

The Voicemail Type should be Embedded

If the voicemail is full this might be showing as None

If it is showing Embedded

Select Mailboxes and you can view the User and Group mailboxes on the system

Check the Number of New/Read/Old Messages to confirm if any User or Group has a high number of voicemails. 

If a User has a high number of voicemails, you can ask that user to access their voicemails via their handset (message envelope button) select Listen, select New (Old or Saved depending on the location of the voicemails)

From there they can then use the soft keys at the bottom of the screen to Play and Delete (press the More softkey then Delete) to clear the voicemails

If a User has a high number of voicemails, you can ask the User who has the Group voicemails accessible on their handset, to access the group voicemails via their handset (message envelope button) scroll down and select the Group, then select Listen, select New (Old or Saved depending on the location of the voicemails)

From there they can then use the soft keys at the bottom of the screen to Play and Delete (press the More softkey then Delete) to clear the voicemails

Once the voicemails have been deleted, check the System Status Voicemail mailboxes to confirm it has updated and that Voicemail is showing Embedded and is working correctly.

If the Voicemail is showing None, or the Users cannot access the voicemails via the handset

You can manually delete the voicemails via Manager

In IPO Manager, select File, Advanced, Embedded File Management

Select the IP500v2 system, enter the Username and Password and login

Browse to System SD, SYSTEM, DYNAMIC, LVMAIL

In this folder will be Voicemails and Greeting files

You can select a file and view the Label to confirm which type the file is, then right click and delete the file

Example below is a greeting file for the User J159

Example below is a voicemail file for the User J159

If the folder fails to load due to a high number of files

The other option is to shut down the SD card via Manager, put the SD card in your laptop and delete the files manually, then return the SD card to the IP500v2 and start up the SD card via Manager

In IPO Manager, open the Configuration file

Select File, Advanced, Memory Card Command, Shutdown

Select Yes to the Warning

Select the IP500v2 system and enter the Username and Password and select OK

Select System, OK

After a few minutes, remove the SD card from the IP500v2 and put it in the SD card reader on your laptop.

Browse to the folder \system\dynamic\lvmail

Unfortunately, there is no way to see the Label to identify the type of file it is (Voicemail or Greeting)

But you can see the Date Modified, so there is a high chance that the older files were the greetings that were created when the IP500v2 was first deployed. It’s recommended to leave the older files in the folder and delete the newer ones.

Once deleted, eject the SD card from the laptop and put back into the IP500v2

In Manager, select File, Advanced, Memory Card Command, Startup

Select the IP500v2 system and enter the Username and Password and select OK

Select System, OK

Once done, check the System Status Voicemail mailboxes, to confirm it has updated and that Voicemail is showing Embedded and is working correctly.