Avaya IPO Upload Greeting Files to Voicemail Pro

Login to the server running Voicemail Pro (this could be a UC Module, Application Server, or Server Edition)

Example: https://192.168.42.1:7070/WebManagement/WebManagement.html

The wav file greeting that will be uploaded must be in the below format

Property	Value
File Type	WAV
Bit Rate	128kbps
Audio Sample Size	16-bit
Channels	1 (mono)
Audio Sample Rate	8 KHz (8000 Hz)
Audio Format	PCM

Select Applications, File Manager

If using the greeting for an auto attendant Select Disk, VMProCustomPrompts folder

Select VMProCustomPrompts

Select the Add

Browse and select the wav files to upload

Select OK

Select the wav file

Select Apply Prompts

A message will appear confirming Custom Prompt has been applied successfully

If the below error shows

Disconnect and close Voicemail Pro Client

Then Apply Prompts again

If uploading a wav file and it fails to upload file

Select VMProCustomPromptsTrash

Select the + icon

Browse and select the wav files to upload

Select OK

Select the file

Select Move

 

Select VMProCustomPrompts folder

Select Move

A message will appear to confirm the file has been moved succesfully

Select VMProCustomPRompts folder

Select the file

Select Apply Prompts

A message will appear confirming Custom Prompt has been applied successfully

If still fails to upload the file

 

1.       Delete the file from the CustomPrompts and CustomPromptsTrash folder in Web Manager

 

2.       Access the IPOSE via port 7071, select Updates and select Clear Local Cache

 

3.       Select System, Stop and then start both the Web Manager and Voicemail Pro services

 

4.       In your web browser clear the cache (example if using Chrome, select settings (3 dots top right) select Delete Browsing Data. Make sure you are not deleting your Passwords and Other Sign-in data

5.       Close your browser and open a new browser, access the IPOSE Web Manager and now try to upload the wav file and apply

 

Select Download

In the element that requires the Custom Prompt to be used

Example below, we are going to use the Custom Prompt in the Menu element

Right click and select Properties (or double click) to open

Select the Add button

Select the box with the 3 dots to locate the file

Select the /opt/vmpro/Wavs/CustomPrompts folder

Select the file and select OK

You can change the Media Device to Telephone Handset and enter and Extension and select the Play button to call the extension and play the file to confirm it is correct

Do not select the Record button as this will record over the file

When finished select Close

The file will show in the Entry Prompts list

Select OK

Select File, Save & Make Live

Further information on Custom Prompts can be found in the IP Office Knowledgebase manuals

https://ipofficekb.avaya.com/businesspartner/index.html

The manual name is “Administering IP Office Voicemail Pro”

If using the greeting for a User Greetings

The .wav files need to be named as the username_1.wav (all lower case) to match the user name

If using the greeting for a Group Greetings

The .wav files need to be named as the below (all lower case) to match the group name

groupname_1.wav for the standard greeting

groupname_oos.wav for the out of hours greeting

groupname_queued.wav for the first queue announcement greeting

groupname_stillqueued.wav for the first queue announcement greeting

The wav file needs to be uploaded to the Disk, vmpro, Greeting folder, you do not need to apply these