Access the ACR Linux Server with a SSH and SFTP (example BtiVise)

Enter the details of the Linux Server and login

Host: Enter IP Address

Port: 22

Username: ubuntu

Initial Method: correct method needs to be selected

Select New SFTP

Browse to /var/lib

Right click on the folder avaya_call_reporting

Select Permissions

This will be showing 755 and the Write boxes will be unticked against the Group and Other

Which means we currently cannot copy a file into here

Select New Terminal Console

 

Enter the below command to change permissions on the folder to fully writable

Sudo chmod 0777 /var/lib/avaya_call_reporting

Check and confirm the permissions on the folder in SFTP have updated to show fully writable

In Terminal Console

Enter the below command to stop all Chronicall Services

sudo systemctl stop ChronicallServer.service

sudo systemctl stop RecordingLibarary.service

sudo systemctl stop ChronicallServer.service

On your PC create a blank text file on and name it:    recover.temp

In SFTP Window

Copy the file recover.temp to the folder location /var/lib/avaya_call_reporting

In Terminal Console

Enter the below command to start all Chronicall Services

sudo systemctl start ChronicallServer.service

sudo systemctl start RecordingLibarary.service

sudo systemctl start ChronicallServer.service

Open the ACR Desktop and login with the below

Username: recover

Password: recover

Select User Management & User Accounts

Select the User Account and update the password as required