Avaya Application Server Setup Voicemail and Media Manager (Call Recording)

Recorded calls can be saved in a central location and accessed via a browser.

To save calls in a central location, you will need to use Media Manager

Scenario

Avaya IP500v2 PBX

Application Server (Linux) can be virtual or physical

Essential Edition License

Preferred Edition License (4 voicemail pro ports, additional voicemail pro ports maybe required)

VM Media Manager License 

1. UC Modules can run Voicemail Pro but cannot run Media Manager

2. An additional hard drive should be available on the Application Server. This hard drive will be formatted on initial configuration and will be the location of the recorded calls for Media Manager to access. The reason an additional hard drive should be used, is so when upgrading the Application Server the additional hard drive is not touched and so if an issue occurred on upgrade, it would not affect the additional hard drive. Additionally, it is to prevent the primary hard drive capacity been consumed by the recorded calls

Application Server Installation

Refer to the Avaya documentation for installation instructions

Physical Server: https://documentation.avaya.com/en-US/bundle/IPOfficeServerEditionDeploy11_1/page/Application_Server_Install.html

Virtual Server: https://documentation.avaya.com/en-US/bundle/IPOfficeVirtualServer/page/Introduction.html

Application Server Initial Configuration

Once the Application Server is spun up

Browse to the platform view port 7071 (example) https://192.168.42.1:7071/login

Username: root

Password: Administrator

Agree to the EULA

Select Application Server

Ensure the additional hard drive is showing, select format Hard Drive and Mount Hardware

Note the Mount Point:    /additional-hdd#1

Enter the Network Interface Details

Set the NTP Details

Set the passwords (write these down)

Select the services to auto start.

(Unless specifically required, it is recommended to not auto start One X Portal)

Set the security as required. (Certificates can always be updated after deployment)

Select OK

Select OK

Apply the settings, it advises that it takes 8 minutes, do not refresh the screen or attempt to connect until this has updated with the new IP address in the browser 

Example: https://192.168.86.199:7071/login

Select Advanced, Proceed

Login

Username: Administrator

Password: (as set in initial configuration)

Confirm Voicemail service is running

Select Show Optional Services

Tick Local Media Manager, select Start (wait till the icon is green to confirm service is running)

Application Server Web Manager Configuration

Browse to Web Manager port 7070)

(example: https://192.168.86.199:7070)

Select Advanced, proceed (if prompted)

Login with the same Username and Password

Agree to the EULA

Select Yes to the background synchronization

Check the configuration is correct

Enter a System Name

Apply settings

Select OK to reboot App Server

Once reboot has completed

Login with the same Username and Password

Confirm Voicemail and Media Manager service are running (green)

Configure Voicemail Pro

Select Applications, Voicemail Pro – System Preferences

Set the Default Telephony Interface to IP Office

Enter a Voicemail Password - exactly 32 characters, example: 135792468013579246801357924680@

Set Play Advice on Call Recording to No

Set Maximum Call/VRL Record Length to maximum 18000

Confirm Archive Solution is Media Manager

Set Enable Voicemail Pro Client Interface to Yes

Save the settings

Select Solution (top left)

Select Security

Select the edit (pencil icon) on the right

Select System, Unsecured Interfaces

Update the Voicemail Password

Enter a Voicemail Password - exactly 32 characters, example: 135792468013579246801357924680@

This must match the one in Voicemail Pro Preferences that was just set

Select Update

Select Rights Groups, Administrator Group, Select the edit (pencil icon) on the right

Set Voicemail Pro Administrator to Yes, Set Media Manager Administrator to Yes

IP500v2 Configuration

Access the Web Manager of the IP500v2

Example https://192.168.86.200:8443

Select Advanced, proceed (if prompted)

Login with Administrator username and password

Select Security, Security Settings

Select System, Unsecured Interfaces

Update the Voicemail Password

Enter a Voicemail Password - exactly 32 characters, example: 135792468013579246801357924680@

This must match the one in Voicemail Pro Preferences that was just set

Select Update

Select Rights Groups, Administrator Group, Select the edit (pencil icon) on the right

Set Voicemail Pro Administrator to Yes, Set Media Manager Administrator to Yes

Access the IP500v2 system configuration via IP Office Manager application

Select System, Voicemail

Set the Voicemail Type to Voicemail Lite/Pro

Set the Voicemail IP Address as the Application Server IP Address

Select OK

Select, File, Save Configuration (the save will require the IP500v2 to reboot)

Once the IP500v2 has rebooted, open System Status Application (File, Advanced, System Status)

Login as Administrator

Check Voicemail and confirm it is showing Voicemail Type as Voicemail Pro

Dial Voicemail (*17 from a handset and confirm you can see the call using a port)

If it is showing None

Check the System Status Alarms for any errors (such as incorrect password)

Configure Media Manager

In Application Server, Platform View

Example: https://192.168.86.199:7071

Select Settings, System

Confirm the Additional Hard Drive Settings are showing correctly

Copy the Current Partition Mount Points        /additional-hdd#1/partition1/

In Application Server, Web Manager

Example: https://192.168.86.199:7070

Select the icon of the person on the top right corner, select Preferences

Set the IP address as the IP500v2 IP address.

Select Update

Select Applications, Media Manager

Set the Call Storage Path to the Mount Path     /additional-hdd#1/partition1/

Select Update

Test Call Recording – Automatic

Select a User and in the Voice Recording tab

Set Recording Inbound and Recording Outbound to On

Set the Call Type as External and Internal

Set the Auto Recording Destination to Voice Recording Library

Set the Manual Recording Destination to Voice Recording Library

Save the settings

Make a call from that extension to another extension

When the call is connected, watch System Status Voicemail to confirm you can see the call recording

Once the call has been disconnected

In Application Server Web Manager

Select Applications, Media Manager

Drop down the box in the top right corner to Recordings

The recorded call should be visible, test the play, pause and download to confirm working

Test Call Recording Manual

Select a User and in the Voice Recording tab

Set Recording Inbound and Recording Outbound to None

In the User Button Programming tab

Program a button for Call Record and Pause Recording

While watching System Status Voicemail. Make a call from that extension to another extension.

Press the Call Recording button to start call recording, confirm it shows in System Status, then press the Pause Recording button to confirm the button light changes to green to indicate paused, press it again to turn off the green light on the button and resume call recording. When finished.

Check Media Manager Recordings to confirm the manually recorded call is showing

Automatic Call Recording can be applied to inbound calls to specific Groups

Select the Group, Voice Recording tab

Set the Record Inbound to On

Set the Auto Recording Destination to Voice Recording Library

Set the Auto Record Calls as required

Automatic Call Recording can be applied to specific Incoming Call Routes

Select the Number in the Incoming Call Route

Set Recording Inbound to On

Set Auto Recording Destination to Voice Recording Library

Additional features include.

3. Percentage of calls to be recorded (instead of all recorded, example 50% recorded would mean every other call would be recorded)
4. Time Profiles (ability to auto record inbound calls to Groups and/or incoming call routes during specific times)
5. Mandatory Call Recording (if a voicemail pro port is not available to record the call, then the user will not receive the call)

Configure User Portal to Access Call Recording

In the User, User tab

Set a Password

In the User, User Portal tab

Set Enable Media Manager Replay to Yes

Set Replay All Recordings to Yes

Set Download Recordings to Yes

Select Update

If the User only requires to only replay their own recordings

Set Replay All Recordings to No

Then set Replay Own Recordings to Yes

You can then set Download Recordings to Yes (if required)

You can also set the User to Replay Recordings For (specific) Group(s) (if required)

Browse to the Application Server User Portal

Example    https://192.168.86.199:7444/userportal/index.html

Login with the Name and Password of the User

Select the Recordings icon on the left, you should be able to see the recorded calls. From here you can play the recorded call via the browser. There are also options to Filter Records and Download the recorded call

Fixing the Your Connection is not Private Message

When you browse to the Application Server you will receive the below error message

While you can select Advanced and Proceed, you can carry out the below to install the certificate to prevent the error message showing and secure the site

Browse to the Application Server Platform View

Example    https://192.168.86.199:7071/main

Select Settings, General and scroll down to Certificates

In the CA Certificate, select Download (DER-encoded)

Download and Save the root certificate

Double click on the root certificate to install

Select Local Machine

Select Next

Select Place all certificates in the following store

Browse and select Trusted Root Certification Authorities

Select Next, Finish

Select OK

Now when you browse to the Application Server the sit will be secure and the error message will not show (a padlock symbol on the browser indicates the site is secure)

It can take time for the browser to update, sometimes clearing the history in the browser or restarting the PC can speed this up