User guide- Yealink Handset
Table of Contents
Call Hold
To place an active caller on hold simply press the Soft Key labelled Hold. Your caller will hear your Music on Hold and the call will flash on your Line (Call) key as well as show an indication on the screen of your phone.
To retrieve the held call simply press the Corresponding Line (Call) key or press Resume on the Soft Key.
Call Parking
Parking and Unparking Calls on Yealink Handsets
Call parking is a method of holding a call on a phone, so that anyone can retrieve the call on another phone.
When a call is 'parked' the caller is placed on hold. By default, if the 'parked' call is not picked up within 60 seconds it will ring back the extension which 'parked' the call.
This is so that the caller that was 'parked' does not stay on hold permanently.
To place an active call on Park simply Press the Required Park key in the flexible Keys, your phone will beep and the Park key indicator will turn Red.
To retrieve a call from Park simply press the required park key and the indicator will turn green showing this park key is now free to use again.
Call Pickup
Call Pickup is a feature that allows employees to pick up colleagues' calls remotely, without having to walk to the his/her telephone. This topic describes the two pickup types including extension call pickup, group call pickup, and pickup code.
Extension call pickup
Extension call pickup, also known as directed call pickup, allows employees to pick up a call for a specific extension.
For example, the executive's phone is ringing, and the assistant knows the executive is in a meeting and is unavailable to answer the call, the assistant can pick up the executive’s call from his/her phone by either pressing the Flashing Extension BLF (Busy Lamp Field) key in the Flexible Keys or by dialling *04 followed by the extension number, eg *041001 will pickup extension 1001’s call.
Example of Extension BLF keys is shown below; You can See Colin and Ben are both BLF Keys. When one of these users phone is ringing the BLF indicator will flash and another user can pickup the call by simply pressing the BLF key. Second image below shows Ben’s Phone rining.
Group Call Pickup
Group call pickup allows extension group members to answer other team members incoming calls.
To Pickup Group calls simply press *4 when the team members phones are ringing.
A Flexible key may also be pre-programed on your handset for this feature.
Note:
- The Groups need to be pre-programed by your administrator for this feature to work.
- If the extension group has multiple ringing calls at the same time, the first ringing call will be picked up.
Call Logs and Directory
Call Logs are an overview of your missed calls and call history.
To access your Call Logs, Press your Soft Key labelled History and this will bring up your call history.
The calls shown in the list will all have an indicator Arrow providing you with a visual indication of whether the call was missed, received or made.
The Blue Arrow indicator is for Calls Made, the Green Arrow indicator is for calls received and a Red Arrow Indicator is for Missed Calls.
Missed calls are also shown on the screen and the red LED in the top right-hand corner will also flash slowly until viewed.
The Directory on the phone will depend on the type of model handset you are using and your own company policy on shared company contacts.
The system can be configured with a “Remote Phone Book” that is controlled by the system itself and not the device.
Your local Directory is more of a personal directory stored on the handset itself.
To Access the directory, Press the Soft Key Labelled Directory and then go to “Remote Phone Book”.
The you have two options.
The First is the Company Contacts if they have been enabled in your System.
The second are the users contacts configured by each user via their Linkus web client.
To find a contact in the list you can press the Soft Key labelled Search or simply arrow down the list. Once you found the contact you wish to call, when it is highlighted in the list pick up the handset or press the Soft Key labelled Call.
Call Transfer Overview
Call transfer is an in-call feature that allows the users to transfer current calls from their phones to another phone number or extension. This topic describes the call transfer types, and call transfer options.
Call transfer types
There are two scenarios to transfer a call:
- Attended Transfer: An attended transfer, also called consult transfer or warm transfer, allows the transferor to consult with the transfer recipient before transferring a call, such as the assistant can confirm with the executive whether he is free to answer the call before transferring the call.
When on an active call simply press the Transfer Key found on your Soft Keys, and then either press the extension Key or Dial the number you want to transfer the call to.
Once the other party answers to complete the transfer simply press the Transfer key again or Hangup the call.
During the transfer process your Soft Key will change to the following;
Transfer: when pressed this will complete the Transfer.
Swap: when pressed it will toggle between the two active calls (the Caller and the Executive)
Conference: This will join al parties together in a conference call.
End: This will disconnect the Executive so you can return to the Caller.
- Blind Transfer: A blind transfer, also called cold transfer, allows the transferor to transfer a call to transfer recipient immediately without consultative communication, such as transfer a call to ring group
When on an active call simply press the Transfer Key found on your Soft Keys, and then either press the extension Key or Dial the number you want to transfer the call to and press “B Transfer” on the Soft Key.
Night Mode / Time Condition / System Schedule
Time Condition (Night Mode) allows you to route calls to various destinations at a different time like business hours, outside business hours, and holidays.
System can be configured with an Automatic Time control, so you don’t have to remember to activate the night key when you leave at the end of the day or turn it off when you arrive.
For the occasion when you want to have the ability to change the “Mode” your system is in (you are expecting a call after normal business hours or you want to start early), your system has the ability to manually override the current time control mode.
Simply just dial *99 or if you have a key programmed on your phone simply press the programmed Key and it will toggle between Business Hours and Afterhours Schedule (Day and Night)
When the system is in Normal Business hours the Key will be shown as Red, and when it is placed into Night mode it will be shown as Green.
Below images you can see the Key has been Labelled as “Day/Red” and when in Day mode there is a Red indicator and when in Night it is shown as Green. The LED on the corresponding Button will also show Red or Green
Note: If users do not manually clear time condition override, the system will automatically reset the time condition on its next Schedule change.
Manage Holidays
To setup a Holiday Schedule.
Log in to PBX web portal, go to Call Control > Business Hours and Holidays > Holidays.
On the Holidays page, select a desired holiday, click Add.
Change the holiday settings.
Enter name for the Holiday
Select the Holiday Type by Date, Month or Week
The enter the Period in the Date field
Click Save
Click Apply to write the changes to the System
Delete a holiday
Log in to PBX web portal, go to Call Control > Business Hours and Holidays > Holidays.
On the Holidays page, select a desired holiday, click Delete.
In the pop-up dialog box, click OK to confirm.
The holiday is deleted from the holiday list.
System Voicemail
Personal Voicemail
You can make all changes to your voicemail via the Linkus Web client or you can make amendments via the handset.
To make changes via the handsets simply pick up handset and dial *2, wait for the voice mail to answer
Enter Your Password followed by #,.
The voice mail will say you have xyz new messages.
To Change your Personal Greeting;
Press 2 for the option to change your greeting.
The dial one of the following for the required message
0 for the default Greeting , This will play for any presence that doesn't have a personal greeting.
1 for Available
- 2 for Away,
- 3 for Do Not Disturb,
- 4 for Lunch/Break,
- 5 for Business trip,
- 6 for Off work
Record Your message and Press # when finished.
Press 1 to Save the recording, 2 to Play it back or 3 to re-record the greeting.
Once finished simply hang up the phone.
To Change your PIN;
Press 4 for the option to change your PIN
Enter your new PIN followed by #, you will need to do this twice.
To Record Your Name;
Press 5 to Record your Name.
Record Your Name and Press # when finished.
Press 1 to Save the recording, 2 to Play it back or 3 to re-record the greeting.
Once finished simply hang up the phone.
Note:
Your calls may not be forwarded to the voice mail system due to the Call Forward function perhaps not having been activated on your extension at time of installation.
If this is the case please set your call forward via your Linkus portal or via the feature codes shown below.
Call Forwarding
This topic describes how to enable and configure feature code so that extension users can make immediate changes to call forwarding destinations by dialling a feature code when needed.
To set the required call forward via the handsets simply pick up handset and dial the feature code required from the below table.
Note: When a user’s phones are set to Do Not Disturb presence status, forwarding type
No Answer and When Busy will note work, even if extension users dial the corresponding feature code the DND will override to forward Status.
Presence Status
The system has built-in presence (Available, Away, Do Not Disturb, Lunch Break, Business Trip, and Off Work) to help colleagues tell if you are available.
For each presence, you can configure presence settings differently. When your presence changes, the presence settings will change accordingly.
As mentioned above in Voicemail you can have different Greetings for each Presence Status.
To set your presence you can change it via your Linkus client or via the following codes.
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