CPD (FDX) - CPD SIP Trunk Portal Onboarding

CPD (FDX) - CPD SIP Trunk Portal Onboarding

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CPD SIP Trunk Portal Onboarding


HOW TO LOG INTO PORTAL

URL: https://platform.commsplus.com.au/#/sign-in 


  • Sign-in with your email and password



NUMBER ORDERING


Once logged into portal, go to #Phone Numbers -> Static Numbers 


Then select BUY NUMBERS


Select location and search prefix to show availability.
Number must be in +E164, i.e. +6129999999 


Select and add number:


View cart and checkout

Once number select and ready to purchase select BUY NUMBERS in checkout

On successful number purchase you now can create the SIP Trunk can assign to current flow or pilot number. Confirmation will be requested

SIP TRUNK CREATION

Within portal you can now go to SIP trunk and configure number to be a SIP trunk

Select ADD SIP TRUNK and setup as follows:

  1. Trunk ID will populate
  2. Name the trunk for reference, you will use this when searching for reference, Suggest Business Name reference ID.
  3. Customer reference, suggest use the same for as step 3
  4. Select trunk Type as Authentication using UN and PW for registration.

  1. Set channel limit on trunk.
  2. Assign CID details, this will be the default CID for the trunk, *** The number purchases”
  3. Select “Override Caller ID using above” this will set default OB CID fallback. If there is any devices with invalid CID on system fallback to this CID for outbound.

  1. Allowed country codes that can be dialled from these services. Add any additional countries if required.
  2. Select realm to be sip.voiptrunk.tel
  3. Assign password. 


  • NOTE: Save password as cannot be viewed again, will need to regenerate if lost / forgotten





  1. Once saved you will be able to review the trunk configuration, noting the Username will now be generated for the service.


FLOW DESIGNER

The flow designer is to configure the number with parameters to become a SIP trunk.

To build flow go to Flow Designer -> New Flow And select New Flow


Select, this will open flow designer you will now drag and drop Trunk to the flow

  • NOTE: Please see highlighted in above image where to drag Trunk



Set the following parameters

  1. Trunk

Select SIP Trunk Created


  1. CLI format

0NSN is currently not available, if chosen number format will still be in E164. This is raised and will update when available


  1. Save the configuration

    


  1. Publish the flow to activate



  1. This will prompt to save as a new flow.

           


Once published and saved you can view the trunk is ready for use and assign to flow.


Assign flow to number


Confirm trunk as assigned. Go to #Phone Numbers -> Static Numbers

Find number, you can search by entering in the magnifying glass field.

  1. Enter number to search, can be partial
  2. Select Edit

Confirm the following







  1. Name is as required
  2. Incoming Call Actions is FLOW
  3. Flow is set to the created FLOW for the trunk
  4. Select SAVE if any changes made to apply




You can now use the credentials created in the SIP trunk to register the trunk.

TROUBLESHOOTING


SIP Trunk Reset Password

To reset Authentication type SIP trunk password, Logon onto CPD SIP trunk portal using your partner credentials

https://platform.commsplus.com.au




Once logged in go to SIP TRUNKS





Identify SIP trunk requiring password reset and select EDIT

  • NOTE: In this example I am using my customer CPD-CUST-ND-1

The properties of the SIP trunk will appear,

  • NOTE: The current WILL NOT be displayed. Override the password field with the new password and save.

Once password changed you can update in your PBX, Softphone etc…


Support Articles


KB article can be found on the Commsplus PRC https://prc.commsplus.com.au

Once logged in, 



Go to Support Portal



Confirm you are Signed in (top right)




Go to Knowledge Base area.

  • NOTE: Support Articles can also be found in this area






Select Wholesale Services








Within SIP Services you can find KB on SIP setup and troubleshooting


  • NOTE: You can select More to view additional articles

 



How to raise tickets (normal Desk procedure)


To raise a support ticket access the Commsplus PRC site and login with your credentials



Select Support Portal




Confirm you are signed in (top right)

  • NOTE: If you are not signed in you will not be able to search KB and raise a ticket

   




Search the Knowledge Base for any article on your query, KB article may exist to guide you through



If no KB article can be found, scroll down to bottom of page and submit a ticket







Complete the information and submit the ticket


PORTING / NEW PROJECT PROCEDURE

To request a new project (customer) or raise porting complete this can be done by submitting a request form via: https://prc.commsplus.com.au/sip-trunks



To request porting, we require a porting the following:


  1. Authority form (PAF) completed capturing all numbers to be ported
  2. Latest telephone bill. 


We have a generic template PAF from that can be downloaded from PRC


  1. Complete form and this will submit to Commsplus team 


Information with solid fill NOTE: If a phone bill supplied is older than 2 months port will be rejected

SIP TRUNKS PRODUCT OVERVIEW

Services Overview

SIP Services can be found on the PRC portal https://prc.commsplus.com.au

Select Services – SIP TRUNKS

Scroll down to view the list of Services and the description


SIP Trunk pricing- PRC


SIP Service Pricing can be found on the PRC portal 

https://prc.commsplus.com.au


Select Services – SIP SERVICES


Scroll down to view the Sales and Marketing documents, Locate and download the SIP Services Pricing PDF


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