Avaya IPOSE Web Manager Unable to Login – IP Office is currently unavailable Please try again

Avaya IPOSE Web Manager Unable to Login – IP Office is currently unavailable Please try again

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Avaya IPOSE Web Manager Unable to Login – IP Office is currently unavailable. Please try again


When trying to login to Web Manager

The error message “IP Office is currently unavailable. Please try again”


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To Fix


  1. Connect to the system using putty or another SSH command line client and login to root. 2.
  2. Stop the WebManager service: systemctl stop WebManager
  3. Browse to the folder: cd /opt/WebManager/data/secure
  4. List the files in the folder: ls
  5. Run the two commands below to delete the files auth.dat and smainfo.dat from the folder


rm -f /opt/WebManager/data/secure/auth.dat
rm -f /opt/WebManager/data/secure/smainfo.dat


  1. List the files in the folder: ls
  2. Restart the WebManager service: systemctl start WebManager



Refresh the Web Manager browser page and Login

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