Avaya IP Office 500v2 Quick Setup

Scenario

Version 11.1

Licenses - Essential Edition    IP Endpoint (J Series)    SIP Trunks 

Install System SD card in System SD card slot

Install all base cards and trunk cards

Connect power to system, wait till the system has fully powered on

(When powering on you will see red lights solid, red lights flashing, heartbeat light on first port of each card flashing every 30 seconds)

System Default address are below (however if the system is on a network with DHCP then the system will obtain an IP address from the DHCP server

LAN1 192.168.42.1

LAN2 192.168.43.1

If the system is not on a network with DHCP and you have connected your PC directly to the LAN1 port. Configure your PC/Laptop/Notebook to be on same subnet as IPO LAN1

Example

IP Address: 192.168.42.10

Mask: 255.255.255.0

Gateway: 192.168.42.1

Open IP Office Manager

Select File, Open Configuration

Select system using broadcast address 255.255.255.255

Or enter IP address of system and refresh and select system

Select OK

Setup new passwords 

(Write these down)

Enter a password for Administrator login

Enter a password for security login

Enter a System password

The default passwords on previous version were the below (earlier versions did not ask for these passwords to be changed on setup)

Username: Administrator

Password: Administrator

Username: security

Password: securitypwd

Select OK

Enter Administrator for Service Username and the new password created

Set System Mode as IP Office Standard Edition (if using PLDS licensing)

(Set System Mode as IP Office Subscription (If using Subscription Licensing, see next page)

Set System Name and Locale

Set LAN1 Interface network details

Set DHCP Mode to Disabled

Set DNS Server (primary DNS, the secondary DNS can be configured later)

Select Save

If using Subscription licensing

Set System Mode as IP Office Subscription

Set System Name and Locale

Set Customer ID as per email received for Subscription Licensing

Set License Server as per email received for Subscription Licensing

Set LAN1 Interface network details

Set DHCP Mode to Disabled

Set DNS Server (primary DNS, the secondary DNS can be configured later)

Select Save

In the System tab

Confirm the Name and Locale are correct

Configre the TFTP and HTTP Server as the LAN1 IP Address

Set Messaging Server as Avaya Spaces

Set Time Setting Config Source as NTP

Enter a Time Server Address as 0.au.pool.ntp.org

Set the Time Zone as required

Select System from Navigation Pane

In the LAN1 / LAN Settings tab

Confirm the IP Address and IP Mask are correct

Confirm the DHCP Mode is Disabled

Select System from Navigation Pane

In the LAN1 / VoIP tab

Tick SIP Trunks Enable

Tick SIP Registrar Enable

Tick Enable RTCP Monitoring on Port 5005

Set Keepalive Scope RTP-RTCP

Set Initial Keepalive Enabled

Set Periodic Timeout 5

NOTE: you can enable TLS if required

When TLS is enabled 

when connecting a J Series handset, you can enter the LAN1 IP Address of the system when prompted for the provisioning server

Example: https://192.168.86.200

If TLS is disabled

when connecting a J Series handset, you can enter the LAN1 IP Address of the system when prompted for the provisioning server but you will need to first change the https to http

Example: http://192.168.86.200

Select System from Navigation Pane

In the DNS tab

Confirm the DNS Primary IP Address is correct

Enter the DNS Secondary IP Address

Select System from Navigation Pane

In the Telephony / Telephony tab

Set the Hold Timeout (secs) to 120

Set the Default Currency to AUD

Tick DSS Status

Un-Tick Inhibit Off-Switch Forward/Transfer

Un-Tick Drop External Only Impromptu Conference

Select System from Navigation Pane

In the Telephony / Tones & Music tab

Set the Hold Music System Source as External if using an external music on hold player connected to the audio port on the back of the system

If using an internal WAV file, then leave as WAV file

Return to this page and carry out the below

Open Manager again and login to the system

Select File, Advanced, Embedded File Management

Login to the system

Select System SD

Select SYSTEM

Select PRIMARY

Select File, Upload File, select the holdmusic.wav and upload. Check the Files to confirm the file has uploaded

To test hold music dial *341# from a handset

NOTE: The file must be named holdmusic.wav and must be in the correct format (right)

Select System from Navigation Pane

Enter the SMTP settings (these will allow voicemail to email and System Events/Alarms to be sent)

Select System from Navigation Pane

In the VoIP / VoIP Security tab

Set the Default Extension Password (numbers only)

As default it must be 10 digits but can be adjusted in security settings

Set the Media as required

Disabled will mean traffic is RTP and not secure

Preferred will mean traffic is SRTP if possible and secure

Select Line from Navigation Pane

Right click and add new SIP Line 

(or if you have a SIP Line template, right click and select New From Template, Open From File, change the File type in the bottom right to Template File.xml and locate and select the SIP Template to import)

In the SIP Line tab

Set the Line Number 17

Enter the ITSP Domain Name supplied by the SIP Provider

In the Transport tab

Enter the ITSP Proxy Address supplied by the SIP Provider (this can be the Domain Name and IP address or if left blank it will use the ITSP Domain Name

Set the Protocol and Ports (set any explicit DNS Servers) supplied by the SIP Provider

In VoIP tab

Set the Codec Select to Custom

Configure the Selected Codecs to match the supported Codecs of the SIP Provider

Tick Re-Invite Supported

Tick PRACK/100rel Supported

Set the Fax Transport Support to match the supported Fax Transport of the SIP Provider

Set the DTMF Support to match the supported DTMF of the SIP Provider

In SIP Credentials tab

Select Add

Enter the SIP Credentials supplied by the SIP Provider

Select OK

In the Call Details tab

Select Add

Set the Incoming Group as 17

Set the Outgoing Group as 18

Set the Credentials to the one configured

Set the Max Sessions to match the SIP trunk provided by the SIP Provider (this would usually also match the total SIP trunk license)

Set Local URI Display and Content to Auto

Set Contact Display and Content to Auto

Tick P Asserted ID and set Display and Content to Auto

Leave all other settings

Select OK

In the Call Details tab

Select Add

Set the Incoming Group as 18

Set the Outgoing Group as 17

Set the Credentials to the one configured

Set the Max Sessions to match the SIP trunk provided by the SIP Provider (this would usually also match the total SIP trunk license)

Set Local URI Display and Content to Use Internal Data

Set Contact Display and Content to Use Internal Data

Tick P Asserted ID and set Display and Content to Use Internal Data

Leave all other settings

Select OK

After you have completed the configuration and saved to the system

Select File, Advanced, System Status

Login to System Status and check Trunks and Line 17 to confirm it is registered

You can also monitor the trunk in real time while testing inbound and outbound calls

Select Users from Navigation Pane

Delete the user Remote Manager

If you have Digital and/or Analog extension cards, the users will be automatically created

Edit the Users as required

If using JSeries SIP handset, you will need to create a new user for the phones

Right click on User in the Navigation Pane and select New

In the User tab

Enter the Name

Enter the Password

Enter the Full Name 

Enter or Update the Extension number (if required)

(if updating a Digital or Analog extension in user, you will then have to update the Extension number in the Navigation Pane / Extensions to match the users new extension number)

(If creating a user that will be using a JSeries SIP handset, once the user has been configured and you click OK to save, you will be asked to create an Extension, you will need to select SIP Extension and configure the Login Code to match the Supervisor Login Code of the User)

Enter the Email Address

In the Voicemail tab

Enter the Voicemail Code

Tick Voicemail On if the user requires voicemail

Confirm the email address

Select the Voicemail Email delivery option as required

In the Telephony / Supervisor Settings tab

Enter the Login Code (numbers only)

In Telephony / Multi-Line Options tab

Tick Reserve Last CA

In the SIP Name and Contact, Enter the telephone number that the user will display when making outbound calls

Select OK to create the User

If the User created has no Extension matching the Users extension number, then a window will ask if you want to create a VoIP extension with the number

Select SIP Extension and enter the Phone Password to match the User Login Code (numbers only)

Select Extension from Navigation Pane

Confirm the SIP Extension has been created and the Base Extension matches the User Extension

It is recommended to disable Allow Direct Media Path on the SIP Extension in the VoIP tab

Select Groups from Navigation Pane

In the Group tab

Configure the details as required in the Group tab (additional group can be configured and used in the Overflow tab to route calls to other users)

Set the Group No Answer Time (sec) as required, any calls inbound to the group not answer will be sent to the group voicemail once this timer has been reached

If the customer would like to Night mode to be automatic, then a Time Profile would need to be created Time Profiles in the Navigation Pane and then the Time Profile would be set against the groups Day Service Time Profile

When a group is in Night mode calls route to the Night Service Destination, if set to None; callers will go straight to the Main group voicemail

In the Voicemail tab

Enter the Login Code (numbers only)

Enter the email address

Select the Voicemail Email delivery option as required

Queue announcements can be enabled and configured to play to callers in the queue of the group

Timers can be adjusted as required

A short code of *91N# can be used to record the first announcement greeting

A short code of *92N# can be used to record the second announcement greeting

(N is replaced with the group number, for example *91200#)

In the SIP tab

In the SIP Name and Contact, Enter the telephone number that the user will display when making outbound calls

Group Voicemail Access

If a group will have voicemail

You will need to create a short code to access the group voicemail to retrieve the voicemails left and record the greeting

select Short Code from Navigation Pane, right click, and select New

Create a new shortcode (example below) to allow access to the Main group voicemail

If you need the group voicemail to indicate on a user’s handset and the handset to retrieve the voicemails left

In the User, select Source Number tab

Add in a Source Number (example right) 

where you have the letter (capital H) followed by the group name

Select RAS from the Navigation Pane

Delete the entry DialIn

Select Incoming Call Route from Navigation Pane

Delete the entry for Destination DialIn

Update the default entry with Incoming Number blank

Set the Line Group ID to 17 to match the SIP trunk line ID

Set the Destination as required

Add any additional incoming numbers / DDI numbers and set the destination as required

select Time Profiles from Navigation Pane

If required created a Time Profile to be applied to the group for automatic night switch

Remember to return to the group programming to apply the time profile created

Delete the entry for Destination DialIn (this will have a blank entry if the Remote Manager user has already been deleted)

Select User Rights from the Navigation Pane 

Delete the default User Rights

If required create a new User Right and assign the Users as members of the User Right

Button Programming can be configured and applied to the User Right

Users can then be selected as Members of the User Right and the button programming will apply to all members of the User Right

If required, an Auto Attendant can be created and set as a destination for a number in the Incoming Call Routes

Right click and select New

Enter a name of the Auto Attendant

Set the Maximum Inactivity (the call will be redirected to the fallback destination in the incoming call route assigned to the auto attendant if the caller has not selected an option after hearing the greeting and this timer has been reached)

To record the greeting of the auto attendant, dial the shortcode assigned to the Menu Option (*8401 in the example below)

In the Incoming Call Routes, select the telephone number and assign the Auto Attendant as the destination with a fallback destination as a group or user

Select ARS in the Navigation pane

In the 50 Main ARS

Update the Codes

 

The code right will allow calls outbound via the SIP trunk

Note the Code is N; (N followed by the semicolon)

The code right will allow calls to local number beginning with 3 outbound via the SIP trunk

Note the Code is 9XXXXXXX so any local number dialed that is 8 digits long beginning with 9 will be prefixed with the telephone number 03 and sent to line

For example 0398722999 

Add in all local number codes required

Select Add

Once the license has uploaded successfully a window will advise this

Once the configuration has been completed

Select File, save configuration, select Immediate

This will send the configuration back to the system and reboot the system

It is always recommended to always save a config offline as a backup

Select File, close configuration

Wait till the system reboots and is accessible again

Select File, Login

Select the system and login

Check and confirm the system configuration is correct and licenses are correct

Power on the J Series phone

Select No when asked if you want to activate Auto Provisioning

Wait till the J Series phone has obtained IP address details from the DHCP server on the network

(If required you can select Admin and login with code 27238 and select Select IP Address and Ethernet IPv4, Disable Use DHCP and enter manual IP address settings to be used on the phone)

Select OK when prompted to Enter Provisioning Details

if TLS is disabled, set the address to http:// then enter the LAN1 IP address of the system

Example http://192.168.86.200

If TLS is enabled, then leave the address https:// then enter the LAN1 IP address of the system

Example https://192.168.86.200

Select Save, The J Series phone will reboot

You will then be asked to login with the extension and login code (enter the details required and select Enter) If required the phone will upgrade firmware then login as the extension and user (if the user matches the extension number and login code) 

In Manager, select File, Advanced, System Status

Login to the system

Select Extensions and confirm the phones are showing correctly against the extensions

Select Trunks and the SIP trunk line 17. Confirm the SIP trunk is registered