Yeastar- Outbound caller ID

Yeastar- Outbound caller ID

            Outbound caller ID

Outbound caller ID is the phone number that will be displayed on the called party's phone when an extension user makes an outbound call. Each trunk has a main number, the number appears when an outbound call is received by a recipient.
To customize the outbound caller ID, you need to purchase the service from the trunk provider, and set the custom outbound caller ID on the PBX. In Yeastar P-Series PBX System, you can configure outbound caller ID based on the following features:
  • Emergency Numbers
  • Outbound Route
  • Trunk
  • Extension

Priority of outbound caller ID

When an extension user makes an outbound call, the system first identifies if the call is an emergency call, then sends an outbound caller ID by the following priority (from the highest to the lowest).

  1. Extensions' emergency outbound caller ID
  2. Trunk's emergency outbound caller ID
  3. Outbound Route caller ID
  4. Trunk's outbound caller IDs that are associated with extension users
  5. Trunk's general outbound caller ID
  6. Trunk's default phone number that is provided by the carrier
  7. Extension's caller ID

Customize outbound caller ID for a trunk

  1. Log in to PBX web portal, go to Extension and Trunk > Trunk, edit the desired trunk.
  2. Click Outbound Caller ID tab.
  3. In the General section, configure a general Outbound Caller ID and Outbound Caller ID Name for the trunk.
  4. Click Save and Apply.

    The general outbound caller ID and caller ID name will be displayed on the called party's device when users make outbound calls through this trunk


Customize outbound caller IDs for extensions

You can set up an outbound caller ID for a specific extension based on a trunk, so that an associated caller ID is sent out when the user calls out.

  1. Log in to PBX web portal, go to Extension and Trunk > Trunk, edit the desired trunk.
  2. Click Outbound Caller ID tab.
  3. In the Outbound Caller ID List section, click Add, and configure outbound caller IDs for extensions by different methods.
  4. To associate one outbound caller ID with multiple extensions, select Shared Outbound Caller ID and configure the following settings:
    • Outbound Caller ID
    • Outbound Caller ID Name
    • Associated Extensions
    • Default DOD Label
  5. To bind consecutive outbound caller IDs to consecutive extensions with one-to-one correspondence, select Outbound Caller ID Range and configure the following settings:
    • Outbound Caller ID Range
    • Extension Range
    • Outbound Caller ID Name
    • Default DOD Label
  6. Click Save and Apply.

When extension users make outbound calls through the configured trunk, the associated outbound caller IDs will be displayed on the called party's device.

Customize outbound caller IDs based on dialed numbers

When calling to multiple areas, you may need to display pre-defined local number for the area code you are dialling. In this case, you can configure outbound caller IDs based on the dialed numbers.

The following instruction describes how to display a custom outbound caller ID 05925503301 when users call to local numbers that have area code 0592.

  1. Log in to PBX web portal, go to Call Control > Outbound Route, edit the outbound route that is for local calls with area code 0592.
  2. In the General section, enter the custom caller ID in the Outbound Caller ID field.

  3. Click Save and Apply


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