Procedure

1. Log in to PBX web portal, go to Call Features > IVR, click Add.
2. In the Basic tab, set the basic settings of IVR.
   • Number: Specify a virtual number for callers to access the IVR.

     The default IVR
     

   • is from 6200 to 6299.
     

   • Name: Enter an IVR name to help you identify it.
   • Prompt: Set the IVR prompt that plays greeting and explains the IVR menu options to callers.

     The default prompt is "Dial the extension number or press 0 for operator".

     You can select up to 5 audio files, and the system plays the audio files in order.

   • Prompt Repeat Count: Set how many times to play the prompt when the caller remains inactive during the Response Timeout(s).
   • Response Timeout(s): Set how long (in seconds) to wait for the caller to operate.
   • Digit Timeout(s): Set how long (in seconds) to wait for the caller to enter the next digit.
   • IVR Alert Info: Optional. Set an "alert info text" to add to Alert-info header in INVITE request for IVR calls.
     

     When receiving an IVR call, the phone will inspect "Alert-Info" header to determine which ring tone it should use for ringing.

   • Dial Extensions: Whether to allow callers to dial specific extension numbers via IVR.
     • Disable: Disable to dial extensions via IVR.
     • All Extensions: Allow the callers to dial all the extension numbers.
     • Allowed Extensions: Select the extensions that the callers can dial.
     • Restricted Extensions: Select the extensions that the callers can NOT dial.
   • Allow Calling Numbers: Whether to allow callers to dial ring group, queue, or conference numbers via IVR.
   • Dial Outbound Routes: Whether to allow callers to make outbound calls via IVR.
   • Dial to Check Voicemail: Whether to allow users to check voicemail via IVR.
   • Dial #9 to Modify IVR Prompt: Whether to allow users to dial the feature code #9 to record and apply a new IVR prompt.
     
3. Click the Key Press Event tab, set up an IVR menu.
   • To set key events to route calls to different destinations based on time.
   • To set key events to route calls to different destinations based on PIN code.
   • To set key events to always route calls to the designated destination, do as follows:
     1. In the Key Press drop-down list, select a key event for each key: 0-9, *, and #.
     2. In the Response Timeout drop-down list, select a call routing destination if the caller remains inactive within the Prompt Repeat Count.
     3. In the Invalid Input Destination drop-down list, select a call routing destination if the caller enters a digit that is not defined in the IVR.
     4. Optional: Select the checkbox of Allow Opt-out of Call Recording.
4. Click Save and Apply.