CommsPlus Avaya IPOSE Hosted Access Doc

A separate Customer Hosted Info document will be provided to you with the specific FQDN assigned to the customers Avaya IPOSE hosted system

The below details are generic and not specific to your customer’s site

Replace the FQDN with the specific ones provided to you on the Customer Hosted Info document

A certificate will be generated specific to your customer’s site (this certificate will need to be installed on any PC accessing the system via the web browser links below, it will also need to be installed on any devices that the Avaya Workplace softphone is installed, this could be a Windows PC, Apple Mac, Android, or iPhone)

Where to Download the certificate

Access platform View: https://FQDN:7071/login 

Login with the credentials provided on the email

Select Settings, General

In Certificates, select Download (DER-encoded)

Save the root certificate

How to Access

You can access the system via the below URL links

Web Manager:    https://FQDN:7070/WebManagement/WebManagement.html

Provides access to configure the Avaya IPOSE

Platform View: https://FQDN:7071/login

Provides access to the services running on the Avaya IPOSE (a full server reboot can be carried out via platform view)

46xxsettings.txt File: https://FQDN:411/46xxsettings.txt

Contains details of the settings configured, these settings are used by the SIP devices registering to the Avaya IPOSE, the file is not editable, it can be accessed to confirm a remote location where a SIP device is located can reach the Avaya IPOSE

To connect a J Series phone

Power on the phone

When prompted select No to auto provision

Wait until it asks for the provisioning details (this can take a few minutes)

Enter the following https://FQDN:411

Select OK

The phone will restart, download firmware and then when ready will prompt you to enter the extension and login code of the Extension/User that you have configured on the Avaya IPOSE

J Series phone download the root certificate when connecting to the Avaya IPOSE (if a J Series phone has been connected to a system previously, then you will need to access the Administration on the phone and Reset to Default to clear previous settings and certificates before connecting to the Avaya IPOSE (the default Access Code to access the Administration is CRAFT (27238)

To connect a Workplace Softphone app

Install the Workplace app on the device

Install the certificate on the device (see below)

Installing Certificate on Windows PC

Open the certificate file, Select Install Certificate

https://FQDN:411/46xxsettings.txt

Confirm no certificate warnings appear and that the 46xxsettings file displays correctly

Install Avaya Self-Signed Certificate on Android

Download and Install Avaya Workplace from the Google Play Store

Email the certificate file to the Android

Download the certificate on the Android

Open Settings and Select Security, Advanced, Encryption & Credentials, Install a Certificate

Select CA Certificate

Select Install Anyway

Select the certificate (this should display in FILES IN DOWNLOADS)

The certificate will be installed

Open Settings and Select Security, Advanced, Encryption & Credentials, User Credentials

The certificate will display here

Open Settings and Select Security, Advanced, Encryption & Credentials, Trusted Credentials

Select USER and the certificate will display here

Open Avaya Workplace App and allow access to microphone, video, contacts, etc and agree to the EULA

Install Avaya Self-Signed Certificate on iPhone

Download and Install Avaya Workplace from the App Store

Email the certificate to the iPhone

Download/Install the certificate (this will save as a profile) 

NOTE: you might need to use the native Apple Email App to open the email

Install the profile – Select Settings>General>Profiles & Device Management and select Install the profile

Allow the certificate – Select Settings>General>About>Certificate Trust Settings

Under “Enable full trust for root certificate” – turn on trust for the certificate

Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate.

Open Avaya Workplace App and allow access to microphone, video, contacts, etc and agree to the EULA

If you have issues installing the certificate

Rename the certificate file type from .crt to .p12     or try a different email client/app on the iPhone

Avaya Workplace Login

Open the IX Workplace software

Select Configure my account

Select the settings icon and select Use Web Address

Enter https://FQDN:411/46xxsettings.txt

Select Next

Enter the User Extension Number

Enter the User Password (not login code) 

Select Next

The tutorial will display

Select Next to view the tutorial pages

Select Done when finished to close the tutorial

Or select Skip to close the tutorial

You can then select the settings icon (top right)

Select support and Open Tutorial to view the tutorial again

A green tick icon in the top left displays to confirm the IX Workplace has registered with the system and presence is working

Confirm there are no red warning icons on the top bar

If the red warning icons displays, then select the icon to view details of the error

Example: If an update is required, apply the update and the IX Workplace will re-login

Any error will require troubleshooting to fix the issues

It is recommended to setup an Avaya Spaces for the end customer to sync with the IP Office system

Avaya Spaces is required if using Workplace on iPhone as Apple Push Notifications are required to be setup

Please refer to the Avaya Spaces Setup guide for full details on setup