Avaya J100 Handset - Change Registration from TLS to TCP

Avaya J100 Handset - Change Registration from TLS to TCP

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Avaya J100 Handset – Change Registration from TLS to TCP



J100 Handset on same internal network as the IPO


If the J100 handset is showing “Acquiring Service” then the issue could be the certificate (TLS). To rule this out you can change the handset registration back to TCP to prove if the issue is the certificate.


Steps to take


On the J100 handset select the 3 horizontal lines scroll down and select Administration

(Alternatively, If Admin is on the screen, press the softkey below to select it)


Enter the Administration Access Code: 27238    CRAFT


Select Enter


Scroll down and select SIP


Select SIP global settings


Scroll down to SIP Proxy Policy


Select Toggle (to change from Auto to Manual)


Select Save


Scroll down and select SIP Proxy List


Select New


Enter the IP Office LAN address as the SIP Proxy

Set the Protocol as TCP        

Set the SIP port as 5060    (to match the default TCP port in the IPO, default 5060)

Select Save


Select Back until you reach the login screen


Login as the extension (number and login code)


Check System Status to confirm if the extension has registered