Avaya IP Office SIP Trace Requirements CommsPlus

Avaya IP Office SIP Trace Requirements CommsPlus

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Avaya IP Office SIP Trace Requirements



Run Monitor Trace

With default filters + SIP Verbose

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In System Status

Select Trunks

Select the SIP line been used

Select Trace All



In System Status

Select Snapshot, Include Switch Configuration, Continuous Log


Select OK

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Select a Location for the log and select Save

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Make a test call


When finished


Save the Monitor Trace. Txt file (File, Save Screen Log As)

Set a File Name and Save

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Save the System Status Log file by selecting LogOff

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Save a copy of the system configuration


Save a copy of the config using Manager

Select File, Save Configuration As

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Save the file 

Name the file (Recommended as the End Customer Name)

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Save a System Status Snapshot

Select Snapshot, Include switch configuration, Snapshot Only

Select OK

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Send the 4 files

Monitor Trace file .txt

System Status Log file .slo

System Status Snapshot .ssh

System Config file .cfg

to helpdesk@commsplus.com.au


In the email

Include the Details below

  • Callers Number
  • Number Called
  • If Forwarding/Twinning the Number calls are Forwarding To
  • What needs to happen?
  • Details of the Issue?