Changes to Helpdesk IVR

Changes to Helpdesk IVR

Dear Channel Partners,

We hope this announcement finds you well. We wanted to inform you of some important updates regarding our IVR on our phone support line. These changes are designed to enhance the overall customer experience and improve efficiency. We kindly request your attention to the following details:

New IVR Features: We have implemented new features in our IVR system to provide a more seamless and intuitive customer experience. There is now a prompt to enter your Support Ticket number. The aim is to reduce customer wait times and increase customer satisfaction.
You can raise a ticket via our support portal https://support.commsplus.com.au
  • Raising a ticket before you call us, helps us in having your problem on hand before you call. It also helps us in not having to spend time in raising the ticket while we are on your call.
  • Raising a ticket also helps you, the ticketing system will recommend Knowledge base articles related to your ticket description, often these may resolve your issue.
  • Raising a ticket also allows us to track and monitor an ongoing problem, and meet SLA's,
  • You can also view history of all tickets via your login to support portal.

Your feedback and suggestions are valuable to us. We encourage you to share any observations or ideas you may have about the new IVR system. Your input will help us identify areas for improvement and ensure that we continue to deliver excellent customer service.

We believe that these changes will significantly benefit both our customers and our valued channel partners. By implementing an enhanced IVR system, we aim to streamline processes and provide a better experience for everyone involved.

If you have any questions or require further information, please do not hesitate to reach out to our dedicated support team at helpdesk@commsplus.com.au

Thank you for your attention to this important update. We appreciate your continued partnership and look forward to working together to deliver outstanding service to our customers.